Updated Nov 10, 2026
Accessibility Statement
Chauffeur Service NYC is a TLC-licensed chauffeured car service based in New York City. We serve all five boroughs, Long Island, Westchester, New Jersey and Connecticut (Greenwich, Stamford and Westport).
Quick answer
Chauffeur Service NYC welcomes riders with disabilities, and service animals ride at no extra charge. Call (888) 883-8180 to plan for mobility needs or arrange a wheelchair-accessible Sprinter; 48 hours’ notice helps us guarantee the vehicle. Accessible rides are never priced higher than the same class for other riders. Website trouble? We book with you by phone.
At a Glance
Policy at a glance
| Need | How we handle it |
|---|---|
| Service animals | Always welcome, at no extra charge; telling us at booking helps us plan |
| Pets | Ride in a carrier or on a seat cover; mention them when you book |
| Mobility devices | Call before booking so we can plan the vehicle, timing and pickup |
| Wheelchair-accessible vehicle | Call us to arrange a wheelchair-accessible Sprinter; 48 hours’ notice helps us guarantee the vehicle |
| Accessible pricing | Never higher than the same class for other riders |
| Hospital trips | Your chauffeur walks you into the hospital lobby when needed |
| Booking for someone else | Add the rider’s name and mobile number; trip texts go to the rider |
| Website difficulty | Call or email and we complete the booking with you |
| Contact | (888) 883-8180, 24/7, or info@chauffeurservicenyc.com |
Service Animals
Service Animals
Service animals are always welcome in our vehicles, at no extra charge. Under the Americans with Disabilities Act, businesses that serve the public, including car services, generally must let a service animal accompany its handler. Telling us about a service animal when you book is optional, but it helps us coordinate your ride.
Pets that are not service animals ride in a carrier or on a seat cover; mention them when you book.
Mobility
Mobility Needs
If you or a passenger uses a mobility device, call us before booking so we can talk through your needs. Advance notice lets us plan the right vehicle and timing.
- Wheelchair-accessible vehicles: call us to arrange a wheelchair-accessible Sprinter; 48 hours’ notice helps us guarantee the vehicle.
- Pricing: accessible rides are never priced higher than the same class for other riders.
- Hospital trips: when needed, your chauffeur walks patients into the hospital lobby.
- Help at pickup: tell us if you need help with steps or extra time so we can plan the pickup around it.
New York City’s Taxi and Limousine Commission requires every licensed for-hire vehicle base to provide service to passengers who use wheelchairs.
Accommodations
How to Request Accommodations
When you book, let us know:
- the mobility device you use, such as a wheelchair, walker or cane;
- whether you need help with steps or extra time;
- whether a service animal is riding with you (optional, but helpful for coordination); and
- your preferred pickup: curbside, or meet and greet inside the terminal at JFK, LaGuardia or Newark.
Add these details in your booking notes, or call (888) 883-8180 and we take them down with you.
Website
Website Accessibility
We want our website to be accessible and easy to use for everyone, and we are guided by widely used web accessibility standards, including the W3C’s Web Content Accessibility Guidelines (WCAG). If any part of the site is hard to use, call (888) 883-8180 or email info@chauffeurservicenyc.com and we will complete your booking with you.
Contact
Contact
- Phone: (888) 883-8180, 24/7
- Email: info@chauffeurservicenyc.com
- Online: our contact page
Related policies: Child Seat Policy · Terms and Conditions · Privacy Policy
Questions & answers
Frequently asked questions
Are service animals allowed?
Yes. Service animals are always welcome, at no extra charge. Letting us know when you book is optional but helps us coordinate.
Can I bring a pet that is not a service animal?
Yes. Pets ride in a carrier or on a seat cover; mention your pet when you book.
What if I use a wheelchair or walker?
Call (888) 883-8180 before booking so we can plan the right vehicle and timing. Advance notice helps us have everything ready for your pickup.
Do you have wheelchair-accessible vehicles?
Yes. Call (888) 883-8180 to arrange a wheelchair-accessible Sprinter; 48 hours’ notice helps us guarantee the vehicle.
Do accessible rides cost more?
No. Accessible rides are never priced higher than the same class for other riders, and service animals ride at no extra charge.
Can my chauffeur help me into the hospital?
Yes. When needed, your chauffeur walks patients into the hospital lobby.
What should I tell you when I book?
Your mobility device, any need for help with steps or extra time, your preferred pickup and, if you like, that a service animal is riding with you.
Can someone else book for me?
Yes. They add your name and mobile number to the booking, and we text your chauffeur’s details and trip updates to your phone. Corporate accounts also let assistants and travel managers book for travelers.
What if I have trouble using the website?
Call (888) 883-8180 or email info@chauffeurservicenyc.com, 24/7, and we will complete your booking with you.