Privacy Policy

Information you give us

When you book a ride, set up a corporate account or get in touch, we collect:

• Contact details: your name, email address and phone number, plus the rider’s name and mobile number when you book for someone else.
• Trip details: pickup and drop-off addresses, any stops, the date and time, and the number of passengers.
• Flight details: the airline and flight number for airport trips, or the FBO and tail number or your flight team’s timing for private flights.
• Special requests: child seats (with each child’s age, weight and height), accessibility needs, pets, a quiet ride and other preferences.
• Payment details: Stripe processes every card payment and receives the payer’s name, email address, phone number, trip details and card details to do so. Stripe saves a payment method for approved trip extras only after you explicitly accept a card-on-file disclosure for that specific booking. On our side, we keep Stripe reference IDs and a record of your permission with its scope, limit and expiry. We never store card numbers, CVV codes, card brands or last four digits. For corporate accounts, we also keep billing contact details and any cost-center or PO references you want on your invoices.

Information collected automatically

When you use our website, we automatically collect:

• Device information: browser type, operating system and IP address.
• Usage data: the pages you request and the site that sent you to us, as recorded in our server logs.
• Location data: an approximate location inferred from your IP address, never precise GPS tracking.
• Cookies: essential and preference cookies, described in Section 3.

What we use

• Essential cookies: keep the booking system working and manage your session.
• Preference cookies: remember choices such as form entries.

Our website does not use analytics or advertising cookies or tags.

Your choices

• Browser controls: block or delete cookies, including third-party cookies, in your browser’s privacy settings.

Blocking cookies can limit parts of our website, including online booking. Our Cookie Policy has the details.

We keep your information only as long as we need it to:

• provide and support our service;
• meet legal obligations, such as tax and regulatory records; and
• resolve disputes and enforce our agreements.

You can ask us to delete your data at any time (see Section 6), subject to the records the law requires us to keep.

Card-on-file permission

If you accept our standard card-on-file permission at checkout, it covers approved trip extras only. Each amount is based on the agreed extra service, the actual added time or items and the rates for your booking, and this permission carries no preset per-charge dollar cap. It ends 30 days after the final scheduled service on your booking ends, including any scheduled return trip and reserved service time.

That 30-day limit applies to our permission to charge your card; it does not mean Stripe deletes card data or detaches a payment method at that point. Stripe keeps its payment records under its own policies, and we may keep transaction and consent records for the purposes listed above. Any permission you accepted earlier keeps its original scope, limits and expiry unless you give us fresh, explicit permission.

To stop future saved-card charges, email info@chauffeurservicenyc.com or call (888) 883-8180. Revoking your permission does not undo a charge that has already been initiated. Every extra charge comes with a reason and an emailed receipt, and any amount outside the permission you accepted needs a secure payment link or your fresh, explicit permission, as set out in Section 11 of our Terms and Conditions.

Chauffeur Service NYC sends text messages through our texting provider.

• Chauffeur and trip texts: we text your chauffeur’s details (first name, phone number, vehicle and plate) and updates about your trip to the phone number given for that trip. These texts are part of the service you book, and you agree to them when you accept our terms at checkout. Reply STOP to any of them to stop texts from us.
• Feedback requests: we send a short feedback text after your ride only if you tell us you agree, and we record that agreement on your booking. The text goes only to the number that agreed.
• Always optional: agreeing to feedback texts is never a condition of booking or buying any service.
• Frequency and cost: message frequency varies. Message and data rates may apply.
• Stop or get help: reply STOP to any text to stop messages from us, or START to receive them again. Reply HELP for help, or reach us at info@chauffeurservicenyc.com or (888) 883-8180.
• Your mobile information: we never share mobile information with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent are never shared with any third party, apart from the providers that deliver our texts.

Chauffeur Service NYC is based in New York City, and your information may be transferred to and processed in countries other than your own, including the United States. When we move data across borders, we use appropriate safeguards, such as standard contractual clauses or other legally approved mechanisms.

We may update this Privacy Policy from time to time. When we make material changes, we will:

• change the Updated date at the top of this policy; and
• for significant changes, let you know by email or with a prominent notice on our website.

If you keep using our services after changes take effect, you accept the updated policy.