Policies · 24/7 dispatch
Cancellation Policy
Request a cancellation 24/7 by phone or email. A flight delay does not require cancellation: we track flights in real time.
Quick answer
Cancel 24 hours or more before pickup for a full refund, or 48 hours or more for group, event and multi-leg bookings; inside those windows, any refund is at our discretion, and a no-show is charged 100% of the fare. To request a cancellation, call (888) 883-8180 or email info@chauffeurservicenyc.com; dispatch is available 24/7. A flight delay does not require cancellation: we track flights in real time, and airport wait starts at landing.
Rates
Rates the policy applies to
| Vehicle class | Passengers / bags | Hourly rate (3-hour minimum) | JFK ↔ Midtown Manhattan transfer (all-in) |
|---|---|---|---|
| Executive Sedan | 2 / 2 | $110/hr | From $174.61 |
| Executive SUV (Chevrolet Suburban) | 6 / 6 | $130/hr | From $202.53 |
| Cadillac Escalade ESV | 6 / 6 | $150/hr | From $236.49 |
| Mercedes-Benz S-Class / BMW 7 Series | 3 / 2 | $180/hr | From $306.30 |
| Executive Sprinter | 13 / 14 | Quote on request | Quote on request |
| Jet Sprinter | 10 / 10 | Quote on request | Quote on request |
| Mercedes-Maybach | 2 / 2 | Quote on request | Quote on request |
| Rolls-Royce | 3 / 3 | Quote on request | Quote on request |
Transfer fares include tolls and congestion surcharges. Taxes and fees are included in the fare; gratuity is not included and is added by the client. Hourly service includes unlimited stops within booked hours. Free airport wait is 60 minutes for domestic flights and 90 minutes for international flights, counted from landing. Inside-terminal meet & greet is +$25 at JFK, LaGuardia and Newark. Child seats are $25 each in SUVs and Sprinters, up to 2 per booking.
Executive Sprinter, Jet Sprinter, Mercedes-Maybach and Rolls-Royce are quote only. Quote on request: call (888) 883-8180 or request a quote online.
Windows
Our cancellation windows
| Booking type | Free cancellation if cancelled | Late cancellation fee |
|---|---|---|
| Sedan, SUV, Escalade, S-Class / 7 Series transfers | 24 hours or more before pickup | Under 24 hours: refund at the company’s discretion |
| Hourly bookings (3-hour minimum) | 24 hours or more before pickup | Under 24 hours: refund at the company’s discretion |
| Round trips (two separate trips) | 24 hours or more before each pickup | Under 24 hours: refund at the company’s discretion |
| Mercedes-Maybach / Rolls-Royce | 24 hours or more before pickup | Under 24 hours: refund at the company’s discretion |
| Executive Sprinter / Jet Sprinter | 24 hours or more before pickup (48 hours for a group, event or multi-leg booking) | Inside the window: refund at the company’s discretion |
| Group bookings | 48 hours or more before pickup | Under 48 hours: refund at the company’s discretion |
| Event bookings | 48 hours or more before pickup | Under 48 hours: refund at the company’s discretion |
| Multi-leg bookings (3 or more legs or a multi-day itinerary) | 48 hours or more before pickup | Under 48 hours: refund at the company’s discretion |
| Booked less than 24 hours before pickup | Call or email us about any cancellation or change | Any refund is subject to our review |
| No-show | Not applicable | 100% of the fare |
How to Cancel
How do I cancel a booking?
Call (888) 883-8180 or email info@chauffeurservicenyc.com; dispatch is available 24/7. Cancellations are made by phone or email, not online; the cancellation window runs from the time we receive your request, and every change and cancellation is confirmed in writing by email. For a written record, email your name, pickup date and time, and booking details.
Flight Delays
Do I have to cancel if my flight is delayed?
No. A delayed flight is not a cancellation. We track flights in real time, and free airport wait starts when you land: 60 minutes for domestic flights and 90 minutes for international flights. See the flight delay policy.
What if my flight is cancelled?
Call (888) 883-8180 when the airline cancels your flight to request a change or cancellation. If your flight is cancelled or diverted, send us the new flight and we update your pickup; for an overnight delay, call dispatch and the trip is rescheduled under our change policy.
Changes
Can I change my booking instead of cancelling?
Call (888) 883-8180 to request a change to the time, address or vehicle. Make changes by phone or email; a change requested close to pickup may be handled as a cancellation plus a new booking, and every change is confirmed in writing by email.
How do refunds work?
Refunds go back to your original payment method, and your card issuer decides when the refund posts.
Compare
What do other NYC car services charge?
The cancellation window varies by provider and vehicle. The checked examples below show sedan/SUV windows of 2 to 48 hours, van/Sprinter windows of 8 to 72 hours, and an app-based option with free cancellation until 60 minutes before pickup.
| Provider type | Sedan / SUV free-cancel window | Van / Sprinter window | Late fee |
|---|---|---|---|
| Chauffeur Service NYC | 24 hours or more before pickup (48 for group, event and multi-leg bookings) | 24 hours or more before pickup (48 for group, event and multi-leg bookings) | Refund at the company’s discretion inside the window; no-show charged 100% |
| Typical NYC black car services | 2 to 48 hours before pickup | 8 to 72 hours before pickup | Tiered 50–100% or full fare |
| App-based black car reservations | Free until 60 minutes before pickup | Not applicable | Cancellation fee if cancelled under 60 minutes before the scheduled start once a driver has accepted (per the app’s published help page) |
Related: wait time policy · flight delay policy · FAQ · corporate account · pricing
Booking
How it works
Call (888) 883-8180 or email info@chauffeurservicenyc.com.
Give your name, pickup date and time, and booking details.
State whether you want to cancel or change the booking. Cancellations are made by phone or email, not online; the cancellation window runs from the time we receive your request, and every change and cancellation is confirmed in writing by email.
Any refund follows the applicable terms. Refunds go back to your original payment method, and your card issuer decides when the refund posts.
Questions & answers
Frequently asked questions
What is the Chauffeur Service NYC cancellation policy?
Cancel 24 hours or more before pickup for a full refund, or 48 hours or more for group, event and multi-leg bookings; inside those windows, any refund is at our discretion, and a no-show is charged 100% of the fare. Call (888) 883-8180 or email info@chauffeurservicenyc.com to request a cancellation; dispatch is available 24/7.
Does a round trip count as a multi-leg booking?
No. A simple round trip is two separate trips, so the 24-hour window applies to each pickup. Multi-leg means 3 or more legs or a multi-day itinerary, and those bookings need 48 hours.
Can I cancel online?
No. Cancel by phone at (888) 883-8180 or by email at info@chauffeurservicenyc.com, 24/7. Every change and cancellation is confirmed in writing by email.
Can I cancel at 2 a.m.?
Yes. Dispatch is available 24/7 at (888) 883-8180, so you can call any time to request a cancellation.
Is there a fee if I cancel because my flight is delayed?
A flight delay does not require cancellation. We track flights in real time, and free airport wait starts at landing: 60 minutes for domestic flights and 90 minutes for international flights.
Do Sprinter bookings have a different window?
No. Executive Sprinter and Jet Sprinter bookings follow the same policy: cancel 24 hours or more before pickup for a full refund (48 hours for group, event and multi-leg bookings); inside that window, any refund is at the company’s discretion. Sprinter service is quote only.
What counts as a no-show?
If the rider has not appeared by the end of the grace period or airport wait and has not contacted us, the trip is a no-show and is charged 100% of the fare. See the wait time policy.
Are hourly bookings cancelled differently?
No. Hourly bookings follow the same policy: cancel 24 hours or more before pickup for a full refund (48 hours for group, event and multi-leg bookings); under 24 hours, any refund is at the company’s discretion. Hourly service has a 3-hour minimum and includes unlimited stops within booked hours.
Can I cancel my BlaBlaCar booking?
This page covers Chauffeur Service NYC bookings, not BlaBlaCar reservations. To request cancellation of a Chauffeur Service NYC ride, call (888) 883-8180 or email info@chauffeurservicenyc.com; dispatch is available 24/7.
How much tip should I give for black car service?
Taxes and fees are included in the fare; gratuity is not included and is added by the client.
Is there a penalty for cancelling a rental car?
This policy covers Chauffeur Service NYC chauffeured rides, not rental-car bookings. Cancel 24 hours or more before pickup for a full refund, or 48 hours or more for group, event and multi-leg bookings; inside those windows, any refund is at our discretion, and a no-show is charged 100% of the fare.
Can you provide an example of a 24-hour cancellation policy?
A 24-hour policy sets a cancellation deadline 24 hours before pickup. Cancel 24 hours or more before pickup for a full refund, or 48 hours or more for group, event and multi-leg bookings; inside those windows, any refund is at our discretion, and a no-show is charged 100% of the fare.
24/7 dispatch
Need to cancel or change?
Call (888) 883-8180 or email info@chauffeurservicenyc.com. New booking: Book online.