Policies · Real-time flight tracking
Flight Delay Policy
We track every flight in real time. Your free wait, 60 minutes domestic or 90 minutes international, starts when your flight lands.
Quick answer
Chauffeur Service NYC tracks every flight in real time, so a delayed flight never costs you free wait time. Your free wait, 60 minutes domestic or 90 minutes international, starts when your flight actually lands. You don’t need to call or rebook for a delay. Dispatch is available 24/7 at (888) 883-8180.
Rates
Airport rates
| Vehicle class | Passengers / bags | Hourly rate (3-hour minimum) | JFK ↔ Midtown Manhattan transfer (all-in) |
|---|---|---|---|
| Executive Sedan | 2 / 2 | $110/hr | From $174.61 |
| Executive SUV (Chevrolet Suburban) | 6 / 6 | $130/hr | From $202.53 |
| Cadillac Escalade ESV | 6 / 6 | $150/hr | From $236.49 |
| Mercedes-Benz S-Class / BMW 7 Series | 3 / 2 | $180/hr | From $306.30 |
| Executive Sprinter | 13 / 14 | Quote on request | Quote on request |
| Jet Sprinter | 10 / 10 | Quote on request | Quote on request |
| Mercedes-Maybach | 2 / 2 | Quote on request | Quote on request |
| Rolls-Royce | 3 / 3 | Quote on request | Quote on request |
Transfer fares include tolls and congestion surcharges. Taxes and fees are included in the fare; gratuity is not included and is added by the client. Hourly service includes unlimited stops within the booked hours.
Executive Sprinter, Jet Sprinter, Mercedes-Maybach and Rolls-Royce: Quote on request: call (888) 883-8180 or request a quote online.
From Midtown in an Executive Sedan: LaGuardia from $153.94, Newark from $173.82, Teterboro from $163.54.
Delays
What happens if my flight is delayed?
We track your flight in real time, and your chauffeur times pickup to the actual landing. Your free airport wait begins when the flight lands: 60 minutes for domestic arrivals and 90 minutes for international arrivals. A delay before landing does not use any of that included wait time. Extra waiting after the free period is billed per minute at the vehicle’s hourly rate ÷ 60: $1.83 for the Executive Sedan, $2.17 for the Suburban, $2.50 for the Escalade ESV and $3.00 for the S-Class / 7 Series.
Do I need to call if my flight is late?
No. Add your flight number when you book, and we track it in real time. Call (888) 883-8180 if you change flights, airlines or arrival airport so dispatch can update your ride.
Early Landings
What if my flight lands early?
We track the inbound flight in real time. Your free airport wait begins at landing: 60 minutes for a domestic arrival and 90 minutes for an international arrival. If you land early, we make reasonable efforts to have your chauffeur there sooner.
Diversions
What if my flight is diverted or cancelled?
Call (888) 883-8180 as soon as the airline notifies you. If your flight is cancelled or diverted, send us the new flight and we update your pickup; for an overnight delay, call dispatch and the trip is rescheduled under our change policy. See our cancellation policy.
What if my flight is delayed overnight?
Dispatch is available 24/7. If your flight is cancelled or diverted, send us the new flight and we update your pickup; for an overnight delay, call dispatch and the trip is rescheduled under our change policy.
JFK Pickups
Does a delay affect my JFK pickup location?
No, the pickup location depends on the terminal, not the delay. At JFK Terminals 5 and 7, car service pickups are at the Howard Beach AirTrain lot. The Port Authority says JFK construction is causing roadway detours and closures throughout 2026, so we track roads as well as flights. See the JFK construction / new pickup zones guide.
Compare
Flight delay handling compared
| Provider type | Tracks flights | Free wait starts | Delay fee |
|---|---|---|---|
| Chauffeur Service NYC | Yes, real time | At landing: 60 min domestic / 90 min international | None for the delay itself |
| Typical NYC black car services | Usually | At landing: 30–60 min domestic, 60–75 min international | Usually none; some charge after scheduled time if the passenger deviates |
| App-based black car reservations | Yes | Wait included once the flight lands (per the app’s published help page) | Wait fees may apply after the included time; up to 15 min standard wait for black car tiers |
Related: wait time policy · meet and greet · airport transfers · JFK · FAQ
Booking
How it works
Add your flight number when you book at Book online.
We track it in real time.
Your chauffeur times arrival to the actual landing.
Your free wait starts at landing.
Questions & answers
Frequently asked questions
Will my chauffeur leave if my flight is 2 hours late?
No. We track your inbound flight in real time. Your free airport wait starts at landing: 60 minutes for domestic arrivals and 90 minutes for international arrivals.
Is there a charge for a delayed flight?
There is no separate charge for a flight delay before landing. Your included airport wait starts at landing and lasts 60 minutes for domestic arrivals or 90 minutes for international arrivals.
Do you track private flights into Teterboro?
Yes. Share the FBO and tail number or your flight team’s timing, and we coordinate the pickup: planeside at every FBO we serve, or in the FBO lobby. See private aviation chauffeur.
What if I miss my connection and land on a different flight?
Call (888) 883-8180 with the new flight number so dispatch can update your ride.
Does the delay policy apply to meet and greet?
Yes. Inside-terminal meet and greet is +$25, and curbside pickup and meet and greet follow the same flight-delay timing.
What happens with car hire if my flight is delayed?
Chauffeur Service NYC tracks the inbound flight in real time. Your free airport wait begins at landing: 60 minutes for a domestic arrival and 90 minutes for an international arrival.
What is the 3-hour flight delay rule?
This car-service policy does not use a three-hour delay threshold. We track the flight in real time, and the included airport wait begins when the flight lands: 60 minutes for domestic arrivals and 90 minutes for international arrivals.
Do airlines have to compensate for delayed flights due to maintenance?
This page covers Chauffeur Service NYC’s car-service pickup policy, not airline compensation. For your ride, we track the inbound flight in real time, and included airport wait begins at landing.
What happens to my rental car if my flight is delayed?
Chauffeur Service NYC provides chauffeured rides, not rental cars. For an airport pickup, add your flight number when you book so we can track the inbound flight in real time.
24/7 dispatch
Questions about a delayed flight
Call (888) 883-8180 any time. Book with your flight number at Book online.