Policies · Airport wait
Wait Time Policy
60 minutes of free wait for domestic flights and 90 minutes for international flights, counted from landing, with real-time flight tracking.
Quick answer
Chauffeur Service NYC includes 60 minutes of free wait for domestic flights and 90 minutes for international flights, counted from landing. We track flights in real time, so flight delays do not use your free wait. Airport wait applies to curbside pickup and $25 meet and greet. Call our 24/7 dispatch at (888) 883-8180.
Rates
Rates that apply to extra wait time
| Vehicle class | Passengers / bags | Hourly rate (3-hour minimum) | JFK ↔ Midtown Manhattan transfer (all-in) |
|---|---|---|---|
| Executive Sedan | 2 / 2 | $110/hr | From $174.61 |
| Executive SUV (Chevrolet Suburban) | 6 / 6 | $130/hr | From $202.53 |
| Cadillac Escalade ESV | 6 / 6 | $150/hr | From $236.49 |
| Mercedes-Benz S-Class / BMW 7 Series | 3 / 2 | $180/hr | From $306.30 |
| Executive Sprinter | 13 / 14 | Quote on request | Quote on request |
| Jet Sprinter | 10 / 10 | Quote on request | Quote on request |
| Mercedes-Maybach | 2 / 2 | Quote on request | Quote on request |
| Rolls-Royce | 3 / 3 | Quote on request | Quote on request |
Hourly service has a 3-hour minimum and includes unlimited stops within the booked hours. JFK–Midtown transfer fares include tolls and congestion surcharges. Taxes and fees are included in the fare; gratuity is not included and is added by the client.
Executive Sprinter, Jet Sprinter, Mercedes-Maybach and Rolls-Royce: Quote on request: call (888) 883-8180 or request a quote online.
Extra waiting after the free period is billed per minute at the vehicle’s hourly rate ÷ 60: $1.83 for the Executive Sedan, $2.17 for the Suburban, $2.50 for the Escalade ESV and $3.00 for the S-Class / 7 Series.
Airport Wait
How long will my chauffeur wait at the airport?
Your chauffeur waits 60 minutes free after a domestic flight lands and 90 minutes free after an international flight lands. International arrivals receive 30 additional free minutes. Preclearance flights into LaGuardia land as domestic flights, but we give them the 90-minute international wait. The free wait applies to curbside pickup and inside-terminal meet and greet, which costs $25. Child seats are $25 each in SUVs and Sprinters, with up to 2 per booking.
When does the free wait start?
The free wait starts when your flight lands, not at the scheduled arrival time. We track your flight in real time. If your flight lands 2 hours late, your 60 or 90 free minutes still start at landing. See the flight delay policy.
After Free Wait
What happens after the free wait ends?
Extra waiting after the free period is billed per minute at the vehicle’s hourly rate ÷ 60: $1.83 for the Executive Sedan, $2.17 for the Suburban, $2.50 for the Escalade ESV and $3.00 for the S-Class / 7 Series. Call dispatch at (888) 883-8180 if you are held in customs or at baggage claim. After the free wait ends, your chauffeur keeps waiting as long as you stay in contact, billed per minute at the vehicle’s hourly rate divided by 60; a rider who is not available and has not contacted us is a no-show.
City Pickups
How long will the chauffeur wait at a home, office or hotel?
At homes, hotels, offices, train stations and cruise piers, your chauffeur waits 15 minutes free from the scheduled pickup time; after that, waiting is billed per minute at the vehicle’s hourly rate divided by 60. At heliports, as at any other non-airport pickup, your chauffeur waits 15 minutes free from the scheduled pickup time; after that, waiting is billed per minute at the vehicle’s hourly rate divided by 60. For multi-stop days, book hourly chauffeur service NYC. Hourly service has a 3-hour minimum, and waiting and unlimited stops are included within the booked hours.
When is a passenger a no-show?
If the rider has not appeared by the end of the grace period or airport wait and has not contacted us, the trip is a no-show and is charged 100% of the fare. Keep your phone on after landing so dispatch can reach you if needed.
Where We Wait
Where does the chauffeur wait at NYC airports?
Your chauffeur waits in an airport-permitted area. Terminal curbs are for active pickups only. JFK and Newark prohibit parking in front of terminals and tow unattended vehicles. JFK’s free Cell Phone Lot is less than 5 minutes from all terminals. At JFK Terminals 5 and 7, car service pickups take place at the Howard Beach AirTrain lot.
Compare
Wait time compared
| Provider type | Airport free wait | Non-airport free wait | After free wait |
|---|---|---|---|
| Chauffeur Service NYC | 60 min domestic / 90 min international, from landing | 15 minutes from the scheduled pickup time | Hourly rate ÷ 60 per minute ($1.83–$3.00) |
| Typical NYC black car services | 30–60 min domestic, 60–75 min international | 15–20 min | Per minute or per 15-minute increments |
| App-based black car rides | Included once the flight lands (per the app’s published help page) | Up to 15 min for black car tiers | Wait time fees may apply after the included time |
Related: meet and greet · cancellation policy · airport transfers · FAQ · pricing
Booking
How it works
Add your flight number when you book at Book online.
We track the flight in real time.
Your free wait starts at landing: 60 min domestic, 90 min international.
Call (888) 883-8180 if you need more time.
Questions & answers
Frequently asked questions
How long is the free wait for international flights?
90 minutes from landing.
How long is the free wait for domestic flights?
60 minutes from landing.
Does a flight delay use up my free wait?
No. The free wait starts when the flight lands, and we track every flight in real time.
Is the free wait the same for meet and greet?
Yes. Meet and greet costs $25, and meet-and-greet and curbside pickups both get 60 or 90 minutes from landing, based on the flight type.
How much is extra wait time?
Extra waiting after the free period is billed per minute at the vehicle’s hourly rate ÷ 60: $1.83 for the Executive Sedan, $2.17 for the Suburban, $2.50 for the Escalade ESV and $3.00 for the S-Class / 7 Series.
What if I’m stuck in a long customs line?
Call (888) 883-8180. International arrivals include 90 free minutes from landing.
Does wait time apply to hourly bookings?
On hourly bookings, waiting and unlimited stops are part of your booked hours. The minimum booking is 3 hours.
How long does a chauffeur wait at the airport?
Chauffeur Service NYC includes 60 minutes for domestic arrivals and 90 minutes for international arrivals, counted from landing. We track flights in real time, so delays do not use that free wait.
Related: NYC chauffeur service cost guide · Manhattan cruise disembarkation time
24/7 dispatch
Questions about wait time
Call (888) 883-8180 or request a ride online 24/7 at Book online.